Returns Policy

We want you to be completely satisfied with your purchase. Our return policy allows you to return items within 14 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact support so they can start processing a return for you. Do not send an item back to us before you have done this.

To initiate a return, please follow these steps:

  1. Contact our customer support team at [] to request a return authorization.
  2. Pack the item securely in the original packaging or a similar package.
  3. Include a copy of the packing slip or your order confirmation inside the package.
  4. Ship the return to the address provided by our customer support team.

We do offer exchanges for size and color options. To request an exchange, please contact our customer support team, and we will guide you through the process.

Once we receive your return, our team will inspect the item to ensure it meets our return criteria. The processing time may vary, but we strive to process returns within 10 business days of receiving the returned item.

We will refund the purchase price of the returned item, excluding any shipping charges or applicable fees. Refunds are typically issued to the original payment method used for the purchase.

Return shipping costs are the responsibility of the customer. MAKT does not take any responsibility for any items which are missing during transport. 

If your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue, which may include sending a replacement or initiating a return. This must be done within 5 business days of receiving the product.

You will receive an email notification once your return has been processed. This email will confirm the refund amount and provide any additional details regarding your return.

Watch straps do not qualify for returns/refunds because of hygienic reasons. Replacement items will be provided in case of damage/loss under transportation.