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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 14 - 21 business days from the time your package arrives back to us for a refund to be issued.


1. What payment methods do you accept for orders?

We accept major credit cards, including Visa, MasterCard and American Express.

2. Is my payment information secure when making a purchase on your website?

Absolutely. We prioritize the security of your payment information. Our website uses industry-standard encryption protocols to protect your data during transactions. We do not store your credit card information on our servers, and your privacy is of utmost importance to us.

3. Can I cancel my order?

If you wish to cancel your order, please contact our customer support team as soon as possible. Order cancellation is subject to our cancellation policy, which may vary depending on the order's status.

4. Do you offer any discounts or promotions on your products?

We occasionally offer discounts and promotions on our products. To stay updated on our latest offers, promotions, and discounts, we recommend subscribing to our newsletter or following us on social media.

5. Can I change my payment method after placing an order?

Once an order has been placed, you cannot change the payment method used for that specific order. If you encounter any issues with your payment method, please contact our customer support team for assistance.

6. Can I request a refund or cancel my order after payment?

We have a refund and cancellation policy in place. If you wish to cancel your order or request a refund, please review our refund policy on our website for detailed information and instructions.

7. Do you store my credit card information?

No, we do not store your credit card information. Your payment details are securely processed by our payment gateway, and we do not have access to or store your sensitive payment information.


1. What is your shipping policy?

We provide worldwide shipping for our products. Shipping costs and delivery times may vary depending on your location.

2. Do you offer international shipping?

Yes, we provide international shipping to many countries. However, please be aware that customs and import regulations may vary by country, and additional fees may apply. We recommend reviewing our Shipping & Delivery page for country-specific information.

3. How much does shipping cost?

Shipping costs are calculated based on your order's destination and the shipping method selected during checkout. You can view the shipping cost for your order before completing your purchase.

Norway : Free Shipping
International : 229kr or approx 19.99 USD

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. During the checkout process, you can enter your address to see if international shipping is available for your location.

5. Can I track my order during transit?

Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your shipment.

6. How long will it take for my order to be shipped?

We strive to process and ship orders as quickly as possible. Orders are typically processed within 3 business days from the date of purchase. Please note that processing times may vary during peak periods.

7. What should I do if my order hasn't arrived within the estimated delivery time?

If your order has not arrived within the estimated delivery time, please allow for some additional time as delivery times may vary. You can track your order using the provided tracking number. If you have further concerns, please contact our customer support team for assistance.

8. What happens if my order is lost or damaged during shipping?

If your order is lost or damaged during shipping, please contact our customer support team immediately. We will work to resolve the issue and may send a replacement or issue a refund, depending on the circumstances.

Order & Returns

1. What is your return and exchange policy?

We want you to be completely satisfied with your purchase. Our return policy allows you to return items within 14 days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact support so they can start processing a return for you. Do not send an item back to us before you have done this.

2. How do I initiate a return?

To initiate a return, please follow these steps:

  1. Contact our customer support team at [] to request a return authorization.
  2. Pack the item securely in the original packaging or a similar package.
  3. Include a copy of the packing slip or your order confirmation inside the package.
  4. Ship the return to the address provided by our customer support team.

3. Are there any items that are not eligible for return?

Yes, some items may not be eligible for return, including:

  • Items that are not in their original condition or are damaged.
  • Items that have been used or worn.
  • Personalized or customized items.
  • Gift cards.

4. Can I exchange an item for a different size or color?

We do offer exchanges for size and color options. To request an exchange, please contact our customer support team, and we will guide you through the process.

5. How long will it take to process my return?

Once we receive your return, our team will inspect the item to ensure it meets our return criteria. The processing time may vary, but we strive to process returns within 10 business days of receiving the returned item.

6. Will I be refunded the full purchase price?

We will refund the purchase price of the returned item, excluding any shipping charges or applicable fees. Refunds are typically issued to the original payment method used for the purchase.

7. Do I need to pay for return shipping?

Return shipping costs are the responsibility of the customer,

8. What if my item arrives damaged or defective?

If your item arrives damaged or defective, please contact our customer support team immediately. We will assist you in resolving the issue, which may include sending a replacement or initiating a return. This must be done within 5 business days of receiving the product.

9. How will I know when my return has been processed?

You will receive an email notification once your return has been processed. This email will confirm the refund amount and provide any additional details regarding your return.

International Customs/Additional Taxes

1. Are there any additional taxes or customs fees for international orders?

Additional taxes, customs duties, or import fees may be applicable for international orders. These charges are typically imposed by your country's customs authorities and are beyond our control. We recommend checking with your local customs office for information on potential fees. The customer is responsible for these fees.

2. How are customs or import duties calculated?

Customs or import duties are calculated based on various factors, including the declared value of the items, the type of products, and your country's customs policies. The customs authorities in your country will assess these fees.

3. How can I find out the customs or import duty charges for my order?

Customs or import duty charges vary by country and can change over time. To determine the specific charges for your order, we recommend contacting your local customs office or referring to their official website for up-to-date information.

4. Do you mark orders as gifts or reduce the declared value to avoid customs fees?

No, we do not mark orders as gifts or manipulate the declared value to evade customs fees. Declaring false information on customs documents is illegal and could result in severe penalties for both the sender and recipient.

5. What should I do if I have additional questions about customs or import duties for my order?

f you have any specific questions or concerns about customs or import duties related to your order, please reach out to our customer support team. We'll do our best to provide guidance and assistance based on your individual circumstances.

6. Shipping to USA?

Customers will not be charged any additional tax upon delivery.

7. Shipping inside Norway?

Toll/MVA er inkludert i prisen.

Other questions

1. How can I contact your customer support team?

We're here to help! You can reach our customer support team through our Contact Us page. We'll do our best to respond promptly to address any questions or concerns you may have.